no, not a mid-eighties rocker ballad. it is, in fact, come to the final countdown for my g5, still in the hands of the glendale apple store. but here’s a miraculous bit of news that i got just yesterday. a nice young man from the store called and told me that due to them having my computer “for so long” and not being able to repair it, they have decided to give me a new one.
yes, you heard it right (or read it, actually). apple is giving me a new computer to replace the one they cannot fix. is this a great country or what? kudos to the entire team at the apple store glendale and especially my new best friend conan. i think this is what could be called outstanding customer service.
granted, i did originally pay over 3 grand for the computer only a year and a half ago and i do have apple care and i did leave the computer there to be fixed almost a month ago and i already replaced it with a new g5 tower at my expense but hey, at least they are finally doing the right thing. i think its very cool. it makes sense. if they can’t fix it, they should just replace it.
i have heard of apple doing this before but not very often. i’m sure this is a last resort type of thing. not something that they want to do. but its nice to know that they will, if they have no other option. and i didn’t even have to ask them to do it. it might also help that my mac consulting company is a preferred consultancy for the store and that i am personal friends with the top managers. so, as they say, your mileage may vary if you try to get them to replace your mac.
regardless of my personal relationships, its just nice that a company will take the steps necessary to satisfy a customer. it gives me hope in these uncertain times of intel chips and sagging ipod shuffle sales. despite all the turmoil, i think things are going to turn out ok. at least in my little apple computer world. its the rest of the world i’m not so sure about.
in other news not necessarily about me (yes, there is some, believe it or not):
apple scraps their shiny new “switch” campaign without firing a shot.
apparently, the rumors of drm preventing you from installing osx for intel on a non-macintosh are not so true after all.
martin sargent, late of the screensavers and unscrewed fame, returns to the web, ready, it seems, to get back to work.
CBGB’s gets to stay put.
and, my favorite news anchor, peter jennings, died recently of lung cancer. he was a class act and loved the daily show. was he cool or what? RIP peter.